Question 1

Are your bounce houses and obstacle courses safe?

Accepted Answer

All of our bounce houses and obstacle courses are commercial grade, made out of safe, strong materials. They are designed with safety in mind. We maintain and inspect them regularly for wear and tear, and will never set up an inflatable that we do not trust. All things in life come with risk, so it is important to follow the guidelines and safety requirements when using inflatables to minimize risk. It is also very important to maintain supervision and practice safe play while using the inflatables. 
Accidents happen but if we do our part, and you do yours, we can make your experience as safe as possible. The safety of guests is your responsibility, we suggest having your guests sign a waiver, especially for use in public event settings.

Question 2

Are your bounce houses clean?

Accepted Answer

Absolutely. We do our best to maintain a clean space in our inflatables. You can help us out by making sure kids are taking off their shoes, wearing clean socks, and not tracking dirt and leaves into the inflatable. Empty pockets, clean feet!
We clean our inflatables regularly.

After and before each party, we also prep the inflatable with disinfectant spray. The disinfectant we use is natural, gentle, and safe- approved universally for use in hospitals and daycares, making it a safe and effective option for our inflatables.

Question 3

Can we set up on grass? Pavement?

Accepted Answer

Inflatables can be set up on grass, concrete, and asphalt. Heavy duty tarps will be placed under each inflatable. 
We will not be able to set up in an area with rocks, gravel, mud, sprinkler systems, or if there are other hazards present.

Surface area must be flat and level and clear of debris. See the guidelines for additional details about how to prepare the location for set up.

Question 4

When will my inflatable arrive?

Accepted Answer

Delivery and set up will take place anywhere from 24 hours before your event, to at least one hour before your event starts. The exact delivery window of time will be communicated to you before the day of the event. There will be no additional charges for an early set up time. The adult responsible for the rental must be present at the time of delivery and set up, and the area should be prepped before delivery.

If you are renting in a location that does not allow for early set up, please let us know prior to booking so we can adjust accordingly.

Question 5

What does the set up process look like?

Accepted Answer

When arriving on location, we will inspect the area to ensure it has been properly prepared. We will take care of the entire set up process. A tarp will be laid down, the inflatable rolled out,  the straps will be staked down, and the inflatable will be hooked up to power blowers and inflated. For space and electricity details see guidelines. 
We will show the responsible adult how to operate the blowers, talk through our checklist, and ensure they have a way to get in touch with us through out their event.

Question 6

When is pickup?

Accepted Answer

After your event we will pick up the inflatable at the agreed upon time (previously designated) During this time we will inspect the inflatable for any major damage or mess. We will do a quick cleaning and sanitizing on site, then we will roll up and pack up the inflatable.

Question 7

Do you take last minute reservations?

Accepted Answer

We recommend securing your booking as early as possible! We can not guarantee an inflatable will be available without a booking and deposit. But YES, sometimes we are able to take last minute bookings. 
If your event is less then two weeks out, we will accept a booking if the inflatable is available and if you are able to pay in full upon signing the contract.

Question 8

What is the required deposit?

Accepted Answer

A deposit is required to secure your booking. The deposit is $75 and goes towards your booking total.
50% of your total owed amount is due 4 weeks before the date of your event. The remaining total can be paid up until the day of your event. We will not set up the inflatable unless you have paid in full.

Question 9

What is your cancellation policy?

Accepted Answer

Our cancellation policy is separate from our weather policy. 
If you need to cancel your booking, try to let us know as soon as possible. A full refund, minus the deposit, will be issued if you communicate your cancellation 4+ weeks before your event. 
A 50% refund, minus the deposit, will be issued if you communicate your cancellation 2 weeks before your event. 
No refund will be issued if you fail to communicate your cancelation, or if the cancellation is communicated less then 2 weeks from your event.

We understand that things happen, so in the spirit of flexibility we offer a one time rescheduling opportunity.

Once set up and delivery is complete, no refunds or rescheduling opportunities will be offered in any situation.

Question 10

Weather Policy

Accepted Answer

Safety first! Inflatables can not be used in heavy rain, thunderstorms, dust storms, snow storms, or in high wind conditions. If the weather is looking rough, we may be required to cancel your rental. We will be in communication with you in the days leading up to your event to discuss weather, and potential solutions. These may include a location change or a rescheduling opportunity.

Refunds are not available due to bad weather.

If unexpected weather arrives during your event, refer to the guidelines for best practices. 
Weather will be discussed in the days leading up to your event. If you choose to go ahead with the rental, you must take care of it and prevent the rental from taking weather damage. If you choose to go ahead with the rental after weather discussions, no refunds or rescheduling will be offered even if you are unable to get full use out of the rental.

Some inflatables can be used when wet, others can not. Specific instructions will be given based on the inflatables you have rented.

Question 11

Rescheduling Opportunity Details~

Accepted Answer

We understand that things happen, so in the spirit of flexibility we offer a one time rescheduling opportunity, this is only valid if you communicate this need to us 2+ weeks before your event was set to take place. The rescheduled event must take place within 1 year from original event date. 
When using this opportunity, the exact same inflatables requested can not be guaranteed due to possible other bookings, inventory phase outs, and maintenance. If your requested inflatables are not available we will provide a choice of others that are available at the time.

Question 12

What locations do you deliver to?

Accepted Answer

Our inflatable company is based in Winston-Salem North Carolina! Our regular delivery fee is $75. This includes delivery, set up, and pick up. This fee covers delivery within Winston-Salem, and a 40 mile radius. Delivery outside of the radius is available for the delivery fee plus $2 a mile.

FAQ